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Terms & Conditions and
Privacy Policy

Article 1 [Purpose]

These Terms & Conditions and Privacy Policy apply to the rights, obligations and responsibilities of the website and users when using the Lulumedic Beauty Program (hereinafter referred to as “services”) operated by Lulumedic. Inc (hereinafter referred to as the "operator"). It is intended to define matters.

Article 2 [Definition]

  1. “Lulumedic Beauty Program” refers to a virtual business place set up so that “Lulumedic” can trade clinical services using information and communication facilities such as computers to provide global medical tourism services (hereinafter referred to as “Services”) to users. It is also used in the sense of a business operator operating a cyber website.
  2. “User” refers to members and non-members who access the “Lulumedic Beauty Program” and receive the clinical services (medical tourism) provided by the “Lulumedic Beauty Program” in accordance with these Terms & Conditions and Privacy Policy.
  3. ‘Member’ refers to a person who has registered as a member of the “Lulumedic Beauty Program” and can continuously use the clinical services provided by the “Lulumedic Beauty Program”.

Article 3 [Explanation, explanation and revision of Terms & Conditions and Privacy Policy, etc.]

  1. “Lulumedic Beauty Program” refers to the contents of these Terms & Conditions and Privacy Policy, name of company and representative, business address (including address where customer complaints can be handled), phone number, e-mail address, business registration number, mail-order business report. The number and the person in charge of personal information management are posted on the initial service screen (front) of the mobile platform so that users can easily find out. However, the contents of the Terms & Conditions and Privacy Policy can be viewed by the user through the connection screen.
  2. “Lulumedic Beauty Program” provides a separate connection screen or pop-up screen, etc., so that the user can understand important contents such as withdrawal of membership, change in medical tourism service policy, refund conditions, etc.
  3. “Lulumedic Beauty Program” refers to 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Act on Regulation of Terms & Conditions and Privacy Policy」, 「The Medical Law」, 「Basic Act on Electronic Documents and Electronic Transactions」, 「Electronic Financial Transaction Act」, 「Electronic Signature Act」. These Terms & Conditions and Privacy Policy may be amended to the extent that they do not violate relevant laws such as the Act on Promotion of Communication Network Utilization and Information Protection, etc., the Act on Door-to-door Sales, etc., and the Framework Act on Consumers.
  4. When the “Lulumedic Beauty Program” revises these Terms & Conditions and Privacy Policy, the date of application and the reason for the amendment shall be specified and notified along with the current Terms & Conditions and Privacy Policy on the initial screen of Lulumedic Beauty Program from 7 days before the effective date to the day before the effective date. However, if the contents of the Terms & Conditions and Privacy Policy are changed unfavorably to the user, it will be notified with a grace period of at least 30 days in advance. In this case, the " Lulumedic Beauty Program " clearly compares the contents before and after the revision and displays them in an easy-to-understand manner for users.
  5. When the “Lulumedic Beauty Program” revises these Terms & Conditions and Privacy Policy, the amended Terms & Conditions and Privacy Policy apply only to contracts concluded after the effective date, and the provisions of the Terms & Conditions and Privacy Policy before the amendment apply to contracts already concluded before that date. However, if a user who has already signed a contract sends his/her intention that he/she wants to be subject to the provisions of the amended Terms & Conditions and Privacy Policy to the “Lulumedic Beauty Program” within the notice period of the amended terms under Paragraph 3 and receives the consent of the “Lulumedic Beauty Program”, the provisions of the amended Terms & Conditions and Privacy Policy.
  6. Regarding matters not stipulated in these Terms & Conditions and Privacy Policy and the interpretation of these Terms & Conditions and Privacy Policy, the Medical Law, the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms & Conditions and Privacy Policy, Consumer Protection Guidelines in Electronic Commerce, etc. and related laws or commercial practices determined by the Fair Trade Commission follow.

Article 4 [Provision and Change of Service]

  1. “Lulumedic Beauty Program” performs the following tasks.
    1. Provision of information on “services” conclusion of a purchase contract.
    2. Delivery of clinical services and non-medical services, such as Visa issuance, limousine, travel convenience, for which a purchase contract has been concluded.
    3. Other duties determined by “Lulumedic Beauty Program.”
  2. “Lulumedic Beauty Program” may change the content of clinical services to be provided by contract to be concluded in the case of cease of provision of clinical services and non-medical services or changes in technical specifications. In this case, the contents of the changed clinical services and the date of provision shall be specified, and the contents of the current medical tourism services will be immediately notified to the place where they are posted.
  3. If the contents of the service contracted with the user to be provided by the “Lulumedic Beauty Program” are changed due to reasons such as out of stock of goods or a change in technical specifications, the reason is immediately notified to the address where the user can be notified.
  4. In the case of the preceding paragraph, “Lulumedic Beauty Program” compensates the user for any damage caused by this. However, this is not the case if the “Lulumedic Beauty Program” proves that there is no intention or negligence.

Article 5 [Suspension of Service]

  1. “Lulumedic Beauty Program” may temporarily suspend the provision of services in the event of maintenance, inspection, replacement, breakdown of information and communication facilities such as computers, or interruption of communication.
  2. “Lulumedic Beauty Program” compensates for damages suffered by users or third parties due to the temporary suspension of the provision of services due to the reasons in Paragraph 1. However, this is not the case if the “Lulumedic Beauty Program” proves that there is no intention or negligence.
  3. In the event that the service cannot be provided due to the conversion of business items, abandonment of business, integration between companies, etc., the “Lulumedic Beauty Program” shall notify the user in the manner stipulated in Article 8 and the conditions originally suggested in the “Lulumedic Beauty Program” compensation to consumers accordingly. However, if the “Lulumedic Beauty Program” does not notify the compensation standards, etc., the mileage or reserve of the users will be paid to the user in kind or cash corresponding to the currency value used in the “Lulumedic Beauty Program”.

Article 6 [Membership]

  1. The user applies for membership by entering member information according to the registration form set by the “Lulumedic Beauty Program” and expressing his/her intention to agree to these Terms & Conditions and Privacy Policy and privacy policy.
  2. “Lulumedic Beauty Program” registers as a member among users who have applied for membership as described in Paragraph 1, unless they fall under any of the following subparagraphs.
    1. If the applicant for membership has previously lost his/her membership in accordance with Article 7 (3) of this Agreement, however, 3 years have passed since the loss of membership under Article 7 (3) and re-subscribe as a member of the “Lulumedic Beauty Program” Exceptions are made when consent is obtained.
    2. In case of false, omission, or error in the registration details
    3. When it is judged that registering as a member is significantly impeded by the technology of “Lulumedic Beauty Program”
  3. The time of establishment of the membership contract is when the approval of the “Lulumedic Beauty Program” reaches the member.
  4. In the event that there is a change in the information registered at the time of membership registration, the member must notify the change within a reasonable period of time, such as by modifying member information for “Lulumedic Beauty Program”.

Article 7 [Member withdrawal and loss of qualifications, etc.]

  1. Members may request withdrawal from the “Lulumedic Beauty Program” at any time, and the “Lulumedic Beauty Program” will immediately process the membership withdrawal.
  2. If a member falls under any of the following reasons, the “Lulumedic Beauty Program” may restrict or suspend membership.
    1. In case of registering false information when applying for membership
    2. If the member does not pay the debts borne by the member in relation to the purchase of Services using the “Lulumedic Beauty Program” or other use of the “Lulumedic Beauty Program.”
    3. In case of threatening the order of e-commerce, such as interfering with other people's use of “Lulumedic Beauty Program” or stealing the information
    4. In case of using “Lulumedic Beauty Program” to conduct an act prohibited by laws or these Terms & Conditions and Privacy Policy or contrary to public order and morals
  3. After the “Lulumedic Beauty Program” restricts or suspends membership, if the same action is repeated twice or more or the cause is not corrected within 30 days, the “Lulumedic Beauty Program” may forfeit membership.
  4. If “Lulumedic Beauty Program” loses membership, membership registration is cancelled. In this case, the member is notified and given an opportunity to explain by setting a period of at least 30 days before the membership registration is cancelled.

Article 8 [Notification to Members]

  1. If the “Lulumedic Beauty Program” notifies the member, it can be done to the e-mail address designated by the member in advance with the “Lulumedic Beauty Program”.
  2. “Lulumedic Beauty Program” may substitute for individual notice by posting on the “Lulumedic Beauty Program” bulletin board for more than one week in case of notification to many unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.

Article 9 [Purchase application and consent to provision of personal information, etc.]

  1. “Lulumedic Beauty Program” users apply for purchase on “Lulumedic Beauty Program” by the following or similar methods, and “Lulumedic Beauty Program” shall provide the following information in an easy-to-understand manner to users when applying for purchase.
    1. Search and select Services.
    2. Enter the recipient's name, nationality, phone number, e-mail address, gender, preferred language, date of birth, SNS ID, etc. and desired medical services provided by “Lulumedic Beauty Program.”
    3. Indication of agreeing to these Terms & Conditions and Privacy Policy and confirming or rejecting the items in subparagraph 3.
    4. Consent to purchase application for Services and confirmation thereof or confirmation of “Lulumedic Beauty Program”
    5. Selection of payment method
  2. When it is necessary for the “Lulumedic Beauty Program” to provide personal information of the buyer to a third party 1) the person receiving the personal information, 2) the purpose of using the personal information of the person receiving the personal information, 3) Item, 4) The person receiving personal information must notify the purchaser of the period of retention and use of personal information and obtain consent. (The same applies even if the matters for which consent has been obtained are changed.)
  3. In the event that “Lulumedic Beauty Program” entrusts a third party to handle the personal information of the buyer, 1) the person who is entrusted with handling personal information, 2) the details of the work entrusted with handling personal information to the buyer Inform and obtain consent. (The same applies if the matters for which consent has been obtained are changed.) However, if it is necessary for the implementation of the contract for service provision and is related to the improvement of the buyer's convenience, the method specified in the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」 By notifying us through the privacy policy, you do not have to go through the notification and consent procedures.

Article 10 [Establishment of Contract]

  1. “Lulumedic Beauty Program” may not accept the purchase application as in Article 9 if it falls under any of the following items. However, in the case of entering into a contract with a minor, the minor or his/her legal representative must notify that the contract may be canceled if the consent of the legal representative is not obtained.
    1. In case of false, omission, or error in the application details
    2. When a minor purchases goods and services prohibited by the Youth Protection Act, such as tobacco and alcohol
  2. The contract is deemed to have been established when the consent of the “Lulumedic Beauty Program” reaches the user in the form of a receipt confirmation notice in Article 12 Paragraph 1.
  3. The expression of intention to accept the “Lulumedic Beauty Program” shall include information on the confirmation of the user's purchase application and availability of sale, correction or cancellation of the purchase application, etc.

Article 11 (Method of Payment)

Payment for goods or services purchased from “Lulumedic Beauty Program” can be made by any of the following methods available. However, the “Lulumedic Beauty Program” cannot collect any nominal fees in addition to the price of Services for the user's payment method.

  1. Various account transfers such as phone banking, internet banking, and mail banking
  2. Various card payments such as prepaid cards, debit cards, and credit cards
  3. Online bankbook deposit
  4. Payment by electronic money
  5. Payment upon receipt
  6. Payment by points paid by “Lulumedic Beauty Program” such as mileage
  7. Payment by gift certificate contracted with “Lulumedic Beauty Program” or recognized by “Lulumedic Beauty Program”
  8. Payment by other electronic payment methods, etc.

Article 12 [Notification of Receipt Confirmation, Change and Cancellation of Purchase Application]

  1. “Lulumedic Beauty Program” notifies the user of receipt confirmation when there is a purchase request from the user.
  2. The user who has received the acknowledgment notice may request to change or cancel the purchase application immediately after receiving the acknowledgment notice if there is any discrepancy in intention, etc. It must be processed according to the request. However, if the payment has already been made, the provisions regarding withdrawal of subscription, etc. in Article 15 shall apply.

Article 13 [Supply of Services]

  1. Unless there is a separate agreement with the user regarding the supply period of Services, the “Lulumedic Beauty Program” shall provide the clinical services and non-medical services within the date of users have proclaimed for desired date of surgery and entrance to South Korea. “Lulumedic Beauty Program” takes appropriate measures so that users can check the supply procedure and progress of services.
  2. “Lulumedic Beauty Program” specifies the delivery method for the “services” purchased by the user, the person responsible for the delivery cost by means, and the delivery period for each means. If the “Lulumedic Beauty Program” exceeds the contracted delivery period, it shall compensate the user for damages. However, this is not the case if the “Lulumedic Beauty Program” proves that there is no intention or negligence.

Article 14 [Refund]

“Lulumedic Beauty Program” notifies the user of the reason without delay when the “services” requested by the user cannot be delivered or provided due to out of stock, etc. Refund or take action necessary for refund within 10 business days.

Article 15 [Withdrawal of Membership, etc.]

  1. A user who has entered into a contract for the purchase of “services” with the “Lulumedic Beauty Program” receives a document on the contents of the contract pursuant to Article 13 (2) of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 If the supply of Services is delayed from the time of receipt, the membership can be withdrawn within 7 days from the date the services are supplied or the supply of service is started). However, if there is any other provision in the 「Act on Consumer Protection in Electronic Commerce, etc.」 regarding withdrawal of membership, the provisions of this Act shall apply.
  2. Users cannot return or exchange services if they fall under any of the following subparagraphs.
    1. In case the “services” are lost or damaged due to reasons attributable to the user
    2. If the value of “services” has significantly decreased or terminated due to irresistible natural disaster or national crisis.
    3. In case affiliated hospital claims suspension of mutual collaboration with “Lulumedic Beauty Program.”
  3. In the case of Paragraph 2, 2 or 4, if the “Lulumedic Beauty Program” does not specify in advance the fact that the withdrawal of subscription is restricted in a place where consumers can easily understand it or take measures such as providing a trial product, the user’s Withdrawal of subscription is not limited.
  4. Notwithstanding the provisions of Paragraphs 1 and 2, if the contents of Services are different from the contents of indications and advertisements, or if the contents of the contract are different from the contents of the contract, the user shall become aware of the fact within three months from the date of receiving the Services You can withdraw your membership within 30 days from the date or the date you could have known.

Article 16 [Effect of Withdrawal of Membership, etc.]

  1. “Lulumedic Beauty Program” refunds the price for “services” that have already been paid within 10 business days when user claims withdrawal based on rightful argument. In this case, when the “Lulumedic Beauty Program” delays the refund of “services” to the user, the delayed interest calculated by multiplying the delay period by the delayed interest rate prescribed in Article 21-2 of the 「Enforcement Decree of the Consumer Protection Act in Electronic Commerce, Etc.」 shall be paid.
  2. In the case of refunding the above price, if the user pays for services with a payment method such as credit card or electronic money, the “Lulumedic Beauty Program” shall promptly request the payment for the Services from the operator who provided the payment method request to suspend or cancel.

Article 17 [Personal Information Protection]

  1. “Lulumedic Beauty Program” collects the minimum amount of personal information to the extent necessary to provide services when collecting personal information of users.
  2. “Lulumedic Beauty Program” does not collect in advance the information necessary to fulfill the purchase contract when signing up for membership. However, this is not the case in cases where identification is required prior to a purchase contract in order to fulfill the obligations under the relevant laws and regulations, and the minimum amount of specific personal information is collected.
  3. When the “Lulumedic Beauty Program” collects and uses a user’s personal information, it notifies the user of the purpose and obtains their consent.
  4. “Lulumedic Beauty Program” cannot use the collected personal information for any purpose other than the intended purpose, and when a new purpose of use occurs or when it is provided to a third party, the purpose of use and provision to the user is notified and consent is obtained at the stage of use and provision. However, there are exceptions if there are other provisions in the relevant laws and regulations.
  5. If the “Lulumedic Beauty Program” needs to obtain the user’s consent pursuant to paragraphs 2 and 3, the identity of the person in charge of personal information management (nationality, name and phone number, other contact information, gender, etc.), the purpose of collection and use of information, Matters stipulated in Article 22 (2) of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」, such as matters related to information provision to third parties (recipient, purpose of provision, and content of information to be provided), shall be specified or notified in advance. and the user can withdraw this consent at any time.
  6. Users may at any time request to view and correct errors in their personal information possessed by the “Lulumedic Beauty Program”, and the “Lulumedic Beauty Program” is obliged to take necessary measures without delay. If a user requests correction of an error, “Lulumedic Beauty Program” does not use the personal information until the error is corrected.
  7. “Lulumedic Beauty Program” shall limit the persons handling the user's personal information to a minimum for the protection of personal information, and the loss, theft, leakage, or provision of the user's personal information including credit card and bank account to a third party without consent, shall be responsible for any damages to the user due to alteration, etc.
  8. “Lulumedic Beauty Program” or a third party who received personal information from it destroys the personal information without delay when the purpose of collecting or receiving personal information has been achieved.
  9. “Lulumedic Beauty Program” does not set the consent box for collection, use, and provision of personal information to be selected in advance. In addition, it specifies the services that are restricted when users refuse to consent to the collection, use, and provision of personal information, and provides services such as membership registration due to the user's refusal to consent to the collection, use, and provision of personal information, which is not a mandatory collection item. We do not limit or decline offers.

Article 18 [Obligations of “Lulumedic Beauty Program”]

  1. “Lulumedic Beauty Program” shall not engage in acts prohibited by laws and regulations or these Terms & Conditions and Privacy Policy or contrary to public order and morals and shall do its best to provide goods and services continuously and stably as stipulated in these Terms & Conditions and Privacy Policy.
  2. “Lulumedic Beauty Program” must have a security system to protect users’ personal information (including credit information) so that users can safely use internet services.
  3. “Lulumedic Beauty Program” shall be responsible for compensating for damages to users due to improper display or advertisement prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for products or services.
  4. “Lulumedic Beauty Program” does not send commercial e-mails that users do not want.

Article 19 [Obligation for member ID and password]

  1. Except in the case of Article 17, the member is responsible for managing the ID and password.
  2. Members must not allow third parties to use their ID and password.
  3. If a member recognizes that his/her ID and password are stolen or used by a third party, he/she shall immediately notify the “Lulumedic Beauty Program” and follow the instructions of the “Lulumedic Beauty Program”.

Article 20 [Obligations of Users]

Users must not engage in the following acts.

  1. Registration of false information when applying or changing
  2. Theft of information from others
  3. Change of information posted on “Lulumedic Beauty Program.”
  4. Transmission or posting of information (computer programs, etc.) other than those specified by the “Lulumedic Beauty Program.”
  5. ringement of intellectual property rights such as copyrights of “Lulumedic Beauty Program” and other third parties
  6. Acts that damage the reputation of “Lulumedic Beauty Program” or other third parties or interfere with business.
  7. Any act of disclosing or posting obscene or violent messages, images, voices, or other information that goes against public order and morals on Beauty Trip

Article 21 [Connection “View”]

  1. “Lulumedic Beauty Program” may provide links to other websites or resources on the Internet. However, it does not guarantee the safety or reliability of the contents of the linked websites.
  2. “Lulumedic Beauty Program” shall not be liable for any damages incurred by users due to the use of the linked websites or resources.
  3. If a user accesses a linked website, the user shall comply with the Terms & Conditions and Privacy Policy of the linked website, and “Lulumedic Beauty Program” shall not be liable for any damages resulting from the user's failure to comply with the Terms & Conditions and Privacy Policy of the linked website.
  4. “Lulumedic Beauty Program” shall implement appropriate security measures to protect the personal information of users during the transmission of data over the internet.

Article 22 [Ownership of Rights]

  1. Copyright and other intellectual property rights for works created by “Lulumedic Beauty Program” belong to “Lulumedic Beauty Program”.
  2. Copyright and other intellectual property rights for works posted by users belong to the users who posted them.
  3. Users grant “Lulumedic Beauty Program” a non-exclusive, free-of-charge, and irrevocable license to use, copy, modify, display, and distribute the works posted on “Lulumedic Beauty Program” for the purpose of operating and promoting “Lulumedic Beauty Program”.

Article 23 [Limitation of Liability]

  1. “Lulumedic Beauty Program” shall not be liable for any damages incurred by users due to reasons not attributable to “Lulumedic Beauty Program”.
  2. “Lulumedic Beauty Program” shall not be liable for any damages caused by the use of the service provided free of charge, except in cases where there is intentional or gross negligence by “Lulumedic Beauty Program”.
  3. “Lulumedic Beauty Program” shall not be liable for any damages incurred by users due to reasons not attributable to “Lulumedic Beauty Program” in connection with the use of the service provided free of charge.

Article 24 [Governing Law and Jurisdiction]

  1. These Terms & Conditions and Privacy Policy shall be governed by and construed in accordance with the laws of the South Korea.
  2. Any dispute arising from or in connection with these Terms & Conditions and Privacy Policy shall be resolved by a competent court in accordance with the laws of the South Korea.
  3. Person in charge of personal information protection is:
    1. Name: Taehyun Kim
    2. Position: CISO
    3. Contact info: taehyun.kim@lulumedic.com
  4. Department in charge of personal information
    1. Department Name: Information Security Department
    2. Contact person: Suyong Kang
    3. Contact info: suyong.kang@lulumedic.com
  5. The information subject is responsible for personal information protection for all personal information-related inquiries, complaint handling, damage relief, etc. and the department in charge. “Lulumedic Beauty Program” will container and handle inquiries from the information subject without delay.

Article 25 [In charge of personal information protection]

“Lulumedic Beauty Program” is responsible for handling personal information and protects information as follows for Complaint handling and damage relief form information subjects related to personal information processing.